Global Maple Consulting
Effective Date: July 2024
At Global Maple Consulting, we value your trust and are committed to protecting your personal information with care, professionalism, and respect. This Privacy Policy explains how we collect, use, store, and protect the information you share with us when you engage with our services, communicate with our team, or visit our website.
By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
1. Our Commitment to Your Privacy
Global Maple Consulting is an education support and student recruitment agency that assists prospective students across Canada with educational guidance, admissions support, and related enrollment processes. We understand that the information you share with us is personal and important. We are committed to handling it responsibly and only for legitimate business purposes related to the services we provide.
2. Information We May Collect
Depending on the nature of your inquiry or application process, we may collect personal information such as:
- Full name
- Phone number
- Email address
- Mailing address
- Date of birth
- Educational background
- Employment details, where relevant
- Residency or immigration-related information, when applicable
- Identification documents for verification purposes
- Information related to school applications or student funding processes
- Records of communications, including email, phone, SMS, WhatsApp, social media messages, and form submissions
We only collect information that is reasonably necessary to support your inquiry, application, or service experience with us.
3. How We Use Your Information
We may use your personal information to:
- Respond to your inquiries
- Provide guidance regarding programs, admissions, and next steps
- Assist with school application processes
- Support student funding-related guidance where applicable
- Communicate reminders, updates, and required actions
- Maintain accurate internal records
- Improve our services and client support systems
- Meet legal, regulatory, or contractual obligations
Your information is used with care and only in ways that are relevant to the services we provide.
4. Consent
By submitting your information to Global Maple Consulting, you consent to our collection, use, and disclosure of your personal information for the purposes described in this Privacy Policy.
Consent may be provided verbally, in writing, electronically, through form submissions, or through your ongoing engagement with our services. Where permitted by law, consent may also be implied based on the nature of the interaction.
You may withdraw your consent at any time, subject to legal, contractual, or operational limitations. Please note that withdrawing consent may affect our ability to continue assisting you in certain matters.
5. When We May Share Your Information
Global Maple Consulting does not sell your personal information.
We may share your information only where necessary and appropriate, including with:
- Partner schools, admissions representatives, or educational institutions
- Government or funding-related bodies where applicable
- Trusted third-party service providers who assist with our operations, such as CRM systems, website platforms, communication tools, and document management systems
- Legal, regulatory, or professional authorities where disclosure is required or permitted by law
Any sharing of personal information is limited to what is reasonably necessary for the intended purpose.
6. Third-Party Platforms and Service Providers
To serve you efficiently, we may use trusted third-party tools and service providers for communication, scheduling, record management, website hosting, and customer relationship management.
As part of using these systems, your information may be processed or stored by third-party providers, including providers that may operate outside your province or outside Canada. While we take reasonable steps to work with reputable service providers, these external platforms are governed by their own systems and policies.
7. How We Protect Your Information
We take privacy seriously and use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration. While no system can guarantee absolute security, we are committed to using appropriate measures to protect the information entrusted to us.
8. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law, regulation, or legitimate business needs.
When your information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, as appropriate.
9. Access and Corrections
You may request access to the personal information we hold about you, or request that inaccurate or incomplete information be corrected.
To make such a request, please contact us using the information provided below. We may need to verify your identity before processing your request.
10. Website Use and Cookies
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, and general website activity. This information helps us improve website performance, user experience, and service quality.
Our website may use cookies or similar technologies to support these functions. You may choose to manage cookie settings through your browser preferences.
11. Marketing and Communications
If you provide your contact details, we may send you updates, service information, reminders, or marketing communications related to our services.
You may opt out of promotional messages at any time by following the unsubscribe option where available, or by contacting us directly. Please note that we may still send important service-related communications where necessary.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Global Maple Consulting
Email: info@globalmapleconsulting.ca
Phone: 825 343 8855
Address: Edmonton, Alberta
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal obligations. Any updates will be posted on this page with a revised effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.
